Refund policy
Return & Refund Policy
At The Aisle Find, your satisfaction is our priority. If you're not completely happy with your purchase, we're here to help.
Returns
You have 30 days from the date of delivery to request a return. To be eligible, your item must be:
- Unused and in the same condition that you received it
- In its original packaging
- Accompanied by proof of purchase (order number or receipt)
Certain items may not be eligible for return, including opened or used personal care/wellness products, for hygiene and safety reasons.
How to Start a Return
To initiate a return, please contact us at support@theaislefind.com with your order number and reason for return. Once approved, we'll provide instructions on where to send your item.
Refunds
Once we receive and inspect your returned item, we'll notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 5–10 business days.
Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery with photos of the issue. We'll offer a free replacement or full refund — no return shipment required in most cases.
Non-Returnable Items
- Opened or used consumable/supplement products (unless defective)
- Sale or clearance items (if applicable)
- Gift cards
Shipping Costs
- Return shipping costs are the responsibility of the customer, unless the return is due to our error (wrong or defective item).
- Original shipping fees are non-refundable.
Order Cancellations
Orders can be cancelled within 48 hourse of purchase, provided they haven't already shipped. Contact us as soon as possible to request a cancellation.
Questions?
Reach out to us anytime — we're happy to help. thefindaisle@gmail.com